Virtual Reception Area

What is it?

Virtual Reception Area is the personal touch that will set you apart from your competitors.  What reaction will your clients have when they
call your office and hear a live representative on the other end of the line symbolizing your desire to provide superlative Customer
Service?

Who’s it for?

    VRA is for:

  • serious minded professionals who know that specialization is synonymous with sophistication
  • the small office whose chaotic moments are known only by their Virtual Reception Area
  • organizations that show their level of commitment by humanizing their point of contact

How’s it work?

By simply transferring your calls to VRA during the times they’d normally go to voicemail.  Your callers will be greeted by a live
representative who will carefully record all pertinent information so your call back process is more efficiently handled.

When should I use it?

  • Days spent in the field
  • Lunch hour
  • During Conferences/Meetings
  • Any extended time out of your office
  • When your assistant or receptionist could be performing more value added tasks

Why should I use it?

  • Validate your commitment to Customer Care
  • Eliminate time listening to recorded voice messages
  • Have a comprehensive list of call backs that you can prioritize at a glance.

Where’s the value?

Your clients’ satisfaction in your services certainly affects your rate of retention.  And, aren't we all more likely to refer business to those
whose services rate our ‘stamp of approval’?

What is your time worth?  An hour spent listening to, deciphering, and prioritizing recorded messages is much better spent on functions
that increase your bottom line!  

Imagine…

  • Returning to your office with a ready-to-review comprehensive list of who called, when and why.  The ability to immediately
    prioritize and delegate!  
  • Responding to your contacts in a timely manner equipped with the details needed to satisfy their inquiry.
  • Leaving your office knowing that important messages will be relayed to anticipated callers.
  • Peace of mind knowing urgent messages will not be delayed.
Customer Service Representatives Training Course

Are your employees accurately representing your business ethics?  

Unskilled and/or improperly trained agents can present you with issues that could severely damage
relationships you've worked so hard to build with your clients.  Is this a risk you are willing to take?
JVOS offers a training course suitable for new hires and current employees which concentrates on telephone technique
and interviewing skills.  Vital tools that will develop the professional attitude you want to convey.

    Remember… It’s not what you say…it’s how you say it!
Virtual Reception Area will:

  • Intercept calls when you are unavailable.  
    Your callers will be greeted in a warm
    professional manner, confident that their
    message will be safely and competently
    communicated to you.

  • Make calls on your behalf

  • Relay messages to expected callers

  • Expedite notice of urgent messages
    according to your instructions (Call - Text
    Message - Email)

  • Email/Fax a comprehensive log of calls
    received immediately at the close of your
    project
Your Call Log